TERMS AND CONDITIONS OF SALE

GENERAL CONDITIONS OF SALE AND RENTAL – VILLAVEYRON

PURPOSE: These general terms and conditions define the rights and obligations of the parties in the context of the remote booking of the services offered by our establishment, whose contact details are specified in the rental contract. The customer acknowledges having read and accepted these terms and conditions of sale.

Article 1 – Responsibilities

The owner who offers services to a customer is the customer’s sole interlocutor and is answerable to the customer for the fulfilment of the obligations arising from the present conditions of sale. The owner cannot be held responsible for fortuitous events, cases of force majeure or the actions of any person not involved in the organization and running of the stay.
Photographs shown on our website or in other media are not contractual, as they may have changed since publication.

Article 2 – Booking – Deposit

The reservation becomes effective when the owner receives and collects a deposit of 30% of the total price of the stay and a copy of the contract signed by the customer, before the deadline indicated on the contract.
The deposit represents a firm commitment on the part of both seller and buyer. It implies the obligation to buy for one and the obligation to supply the good or service for the other. the deposit is non-refundable.
Reservations can be made online by the customer, or manually by the establishment, following contact by e-mail or telephone.
All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or in return for payment.

Article 3 – Late booking

For bookings made less than 30 days before the start of the holiday, full payment must be received at the time of booking.

Article 4 – Payment of the balance

The customer must pay the owner the balance of the service agreed and remaining due, and this 30 days before the beginning of the stay. Customers who have not paid the balance by the agreed date are considered to have cancelled their stay. The service will then be offered for sale again and no refund will be made.

Article 5 – Payment and means of payment

Payment more than 30 days before arrival date: by cheque (payable to Villaveyron) or bank transfer (RIB on rental contract) or credit card.
Payment less than 30 days before arrival: by bank transfer (RIB on rental contract) or credit card
Prices are quoted in Euros and must be paid in Euros.

Article 6 – Length of stay

The customer signing the present contract concluded for a fixed period may under no circumstances claim any right to remain in the premises at the end of the stay.
In the event of interruption of the stay by the customer, no refund will be made.

Article 7 – Arrival

The customer must arrive on the day and at the time specified on the rental contract. In the event of late or postponed arrival or last-minute inconvenience, the customer must notify the owner, whose address and telephone number appear on the contract.
No discount will be granted for late arrivals.
No refunds will be made in the event of no-shows. And in the absence of any written message (letter or e-mail with acknowledgement of receipt) from the tenant stating that he/she has had to postpone the date of arrival, the villa becomes available 24 hours after the planned date of arrival mentioned on the rental contract.

Article 8 – Cancellation

In accordance with article L. 121-21-8 12° of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code. The following cancellation conditions apply:

All cancellations must be notified in writing with acknowledgement of receipt.
Cancellation more than 30 days before arrival date: 30% of the total amount will be retained.
Cancellation less than 30 days after the arrival date: 100% of the total cost of the stay will be retained or charged.

Renters can take out a cancellation policy with their insurance company.

Article 9 – Capacity

The present contract is established for a maximum capacity of 8 people. Beyond this capacity, only a maximum of two children under the age of 2 are accepted, provided they can sleep in a cot.
If, on arrival or during the stay, the number of people staying in the villa is greater than that agreed on this contract, the owner will cancel the stay and the total amount of the stay will be retained by the owners.

Article 10 – Customer insurance

The customer is responsible for all damage caused by him/her. You are required to take out holiday insurance to cover these risks.

Article 11 – Inventory of fixtures

An inventory of fixtures is drawn up and signed by the tenant and the owner or his representative on arrival and departure. This inventory is the only reference in the event of a dispute concerning the state of the premises.
The tenant is obliged to use the leased property with due care and attention.
Before leaving, the tenant must inform the owner of any damage he may have caused during his stay.

Article 12 – Housekeeping

End-of-stay cleaning is always included in the booking. However, the tenant is asked to leave the accommodation in a satisfactory state of cleanliness: dishes clean and tidy, dustbins and glass bottles emptied, kitchen and work surfaces clean, no garbage left in the accommodation or on the terrace.

Article 13 – Security deposit

On arrival, the customer must give an uncashed cheque for the security deposit, the amount of which is indicated on the contract. After a joint inventory of fixtures has been drawn up on departure, this deposit is returned no later than 15 (fifteen) days after the scheduled end of the stay, after deduction of the cost of restoring the premises if any damage has been noted.

Article 14 – Animals

Only dogs are allowed, up to a maximum of one and weighing less than 10 kg.
This is a paying service, the price is indicated on the website and the tenant must request it.
Pet owners are asked to keep outdoor areas clean.
Pets are not allowed in the swimming pool and SPA.

Article 15 – Swimming pool

The pool is equipped with a safety system that complies with current standards. It is heated from May¹ to the end of September (depending on weather conditions, these dates may change slightly).
An instruction manual is provided in the welcome booklet. The establishment cannot be held responsible for any incident or accident arising from the use of the equipment provided, and the owner declines all liability. Supervision of users and children is the responsibility of the hirer.
Floating objects in the pool should always be removed from the water after use.
The curtain covering the pool should always be closed when not in use.

Article 16 – Spa

An instruction manual is provided in the welcome booklet. The establishment cannot be held responsible for any incident or accident arising from the use of the equipment provided, and the owner declines all liability. Supervision of users and children is the responsibility of the hirer.
As the water in the Spa is renewed regularly and the treatments in force are carried out seriously by the establishment, the hirer in return undertakes to exercise the utmost hygiene when using the said equipment. An outdoor shower is available before entering the spa.
During your stay, you are responsible for the spa. If you notice any deterioration in water quality, please contact us immediately to remedy the situation. Otherwise, cleaning charges may apply if draining is necessary. The jacuzzi cover must always be put back in place and locked immediately after use.

Article 17 – Wood-burning stove

A wood-burning stove is available in the living room, subject to the following conditions: (from October^1st to March 31st)

Follow the explanations given in the welcome booklet, and reminded by the owner during the arrival inspection.
The wood-burning stove should be switched off when not in use or at night.
NO OTHER OXIDANTS OR FUELS MAY BE USED OTHER THAN THOSE SUPPLIED BY VILLAVEYRON.
Only the stove, its accessories and the wood are directly accessible; flammable or other products are and must remain out of the reach of children.
In the event of fire, the tenant undertakes to notify the fire department and the owner without delay. Two fire extinguishers are available, one in the garage and one in the living room. Instructions for use are provided in the welcome booklet and on the fire extinguisher itself.
The stove is swept and serviced every year, but any anomalies noted by the tenant must be reported immediately to the owner.
Never allow children to handle the wood-burning stove.

Article 18 – Electrical terminal

- A fee is charged for this service, the cost of which is indicated on the website and must be requested by the tenant before the service is offered.
- This is a Tesla 7kw Wallbox suitable for any electric vehicle with a type 2 socket.
- The owner benefits from real-time information on the electrical terminal’s consumption.
- The lessee undertakes to use the electrical terminal in a reasonable manner and in accordance with the instructions provided by the owner.
- In the event of damage resulting in repair costs for the electrical terminal, the owner reserves the right to deduct the corresponding amounts from the security deposit.
- The lessee is obliged to notify the owner immediately of any anomaly or malfunction of the electrical terminal.
- Use of the electrical terminal is reserved exclusively for electric vehicles belonging to tenants.
- The owner cannot be held responsible for interruptions to the electrical terminal’s service due to technical faults, maintenance work or events beyond its control. In the event of prolonged interruption, the owner undertakes to inform the tenant as soon as possible.
  The lessee is authorized to use the electric charging station located in the garage to recharge electric vehicles during the rental period for a maximum of 2 vehicles.

Article 19 – Energy abuse

The tenant undertakes to use energy (electricity, water, etc.) in a reasonable manner and in accordance with generally accepted standards for domestic use.
Any energy consumption exceeding the average monthly consumption for similar periods and a similar number of tenants under comparable climatic conditions by more than 20% will be considered as misuse.
The landlord will take a reading before and after each rental period to determine actual energy consumption.
In the event of proven abusive consumption, the tenant will be required to pay a supplement corresponding to the difference between normal consumption and abusive consumption, at the current rate set by the energy supplier.
The landlord will notify the tenant in writing of any detected over-consumption, together with consumption statements and the calculation of additional charges. The tenant has 15 days to pay the amount due.
To avoid excessive consumption, the landlord will provide practical advice on energy saving when the tenant arrives. Instructions for the use of electrical and heating appliances will also be provided.
In the event of non-payment of additional charges relating to the misuse of energy, the owner reserves the right to deduct the amount due from the security deposit.

Article 20 – Internal regulations

Any reservation confirmed with a deposit implies tacit acceptance of the following rules and regulations:

It is strictly forbidden to SMOKE inside the dwelling, whatever the method of combustion.
Smoking is permitted outdoors, but is strictly forbidden in the spa or in its immediate vicinity. An ashtray is available on the terrace.
Umbrellas must always be closed after use, or in the event of strong winds. The use of a towel on deckchairs is compulsory for reasons of hygiene, and to avoid traces of sun cream.
We ask you to be discreet outdoors, to respect the peace and quiet of your neighbors.
In summer, please do not leave doors and windows open when the air conditioning is on.
We ask you to close all the blinds when you leave the apartment. A general button is located at the entrance, except for the blinds in the upstairs bedrooms.

For your information, a version of this text is available in other languages. However, in the event of a dispute over interpretation, the French version shall prevail.